Extended Stay America - Salt Lake City - West Valley Center

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed your stay with us. We apologize for the inconvenience caused by the loud refrigerator in your room. Our team is aware of this issue, and we will inspect and address it promptly. We appreciate your understanding and patience as we work to improve the guest experience. We hope to welcome you back soon for a more comfortable stay. Thank you for choosing to stay with us! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and for taking the time to share your experience at Extended Stay America. We are delighted to hear that you enjoyed the peaceful and quiet atmosphere during your stay. Providing a relaxing and comfortable environment for our guests is a top priority, and we are pleased that we could meet your expectations. Your satisfaction is very important to us, and we look forward to serving you with the same level of comfort in your next stay. Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by the lack of housekeeping service during your stay. We understand the importance of maintaining a clean and comfortable environment throughout your visit. Your comments have been shared with our team to ensure better communication and service. We appreciate your input and look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. The conditions you described are not reflective of our standards, and we’re actively addressing these concerns with our housekeeping and maintenance teams to ensure a better experience for all guests. On a positive note, we’re glad to hear that our front desk team provided a warm welcome, accommodated your early check-in, and offered helpful recommendations. We truly appreciate your honesty and hope to have the opportunity to serv... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We're sorry your stay did not meet your expectations in several areas. We understand how important it is to feel comfortable and at ease, and we regret issues that detracted from your visit. Please know that we take all guest feedback seriously, and your comments will be shared with our team as we look for ways to improve. On the positive side, we are glad you found the bed comfortable. Please consider giving us another opportunity to provide a bette... read more

Business response:

Dear Guest, Thank you for your wonderful feedback! We are thrilled to hear that our staff was able to meet all of your expectations. Providing excellent service and creating a memorable experience for our guests is our top priority, and it’s rewarding to know we succeeded in doing so during your stay. Your kind words will be shared with our team to recognize their hard work and dedication. We truly appreciate your support and look forward to welcoming you back to Extended Stay America for another exceptional stay.Sincerely,H... read more