Extended Stay America - Salt Lake City - West Valley Center

Business response:

Dear Stephanie, Thank you for your feedback. We strive to provide comfortable and affordable accommodations for our guests. While we aim to offer a budget-friendly option, we also focus on maintaining quality and convenience. We appreciate you choosing us and hope to offer an even better experience on your next stay. Sincerely,Hotel Management 

Business response:

Dear Roberta, Thank you for your feedback. We appreciate you bringing these concerns to our attention. Cleanliness is a priority, and we will address the issues with our housekeeping team to ensure improvements are made. Your input helps us enhance our guest experience, and we will take the necessary steps to maintain higher standards. We value your business and look forward to welcoming you back for a more comfortable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Anthony, Thank you for sharing an experience about your stay at Extended Stay America! We're delighted to hear you appreciated our well-kept hotel. Our associates work diligently to ensure everything is up to our guest's satisfaction, and it means a lot to us that our valued guests recognize their hard work. It was a true pleasure hosting your visit. Come see us again soon!Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for your feedback. We apologize if the condition of the property did not meet your expectations. We are committed to improving the guest experience and are actively working on updates and maintenance to enhance both comfort and overall aesthetics. Your input is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a more satisfying stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management