Extended Stay America - Salt Lake City - West Valley Center

Business response:

Stephen, thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management 

Business response:

Andrea, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps with our housekeeping team to ensure every detail, from first impression at check-in to final check-out, will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward, it will show how proud we are to welcome our gues... read more

Business response:

Michael, thank you for taking time to evaluate our hotel. We are glad you enjoyed most aspects of your stay. However, we apologize for the slow Wi-Fi connection you experienced. We understand how important this service is, and we hope your experience as a whole more than made up for this. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back. Thank you again. Sincerely, Hotel Management 

Business response:

Thank you for your recent visit. Please accept our apologies for the cleanliness issue you encountered during your stay. We do not take such concerns lightly, and we will surely share your comments with our entire team so that such instances do not happen again. We are also sorry for the behavior of our associates, and we appreciate you mentioning it to us. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are pleased if you enjoyed your stay overall and that our location was perfect for your needs; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management