Extended Stay America - Salt Lake City - West Valley Center

Business response:

We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are disappointed to hear that we failed at that mission. We will be working with our staff to make sure we are always providing the quality service that our guests expect and deserve. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positi... read more

Business response:

Thank you for taking the time to write a review of your stay. We are so pleased that our staff was helpful and that your room met your needs. Still, we do apologize for the odor in your room. In response to your feedback, I will be working with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Thank you again for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future. 

Business response:

We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your clean room and our convenient location; however, we are sorry that you were not informed of our available amenities and that you did not receive quality service during your stay. We offer toiletries and hair dryers at the front desk for our guests. In response to our guests' requests, we have recently begun supplying shampoo in our guest rooms. We will retrain our front desk staff to ensure we are always providing our gu... read more