Extended Stay America - Salt Lake City - West Valley Center

Business response:

James, thank you for evaluating your stay. Updating and renovations of our hotel are always ongoing, and I am sorry that our facility did not live up to your expectations during your stay. Various parts of our hotel are scheduled for renovation in the near future, and I hope that you will visit us again in the future to see the progress we are making. Sincerely, General Manager 

Business response:

Philip, we value you as our guest and appreciate your feedback. We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will visit us again when in our area. Sincerely, General Manager 

Business response:

Tiffanie, thank you for sharing your rating regarding your stay at Extended Stay America - Salt Lake City - West Valley Center. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for your business, we look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Thank for sharing your experience at Extended Stay America - Salt Lake City - West Valley Center. It's great to read you enjoyed your stay and that your suite and our service were to your satisfaction. We appreciate you for sharing your positive feedback and hope to have you as our guest again in the future. Sincerely, General Manager 

Business response:

I appreciate you taking the time to write such a nice review. I'm so pleased to hear that we met your expectations. It's always great to hear that you had a wonderful and peaceful stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. 

Business response:

Thank you for taking the time to share your experience. I am pleased to read you were well accommodated with excellent customer service from our staff. They will be informed on the great job they are doing. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. 

Business response:

Thank you for taking the time to share your experience. I am more than pleased to read you enjoyed the fully equipped kitchen in your room as well as our convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. 

Business response:

Thank you for bringing your experience to our attention. I am so disappointed that you experienced uncleanliness during your stay. This is unacceptable. Our staff will be addressed on these issues. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.