Extended Stay America - San Antonio - Airport

Business response:

Dear Osmili, Thank you for your positive feedback! We’re thrilled to hear that you had a very good experience during your stay. Our team works hard to ensure that our guests feel comfortable and satisfied, and it’s always rewarding to hear when we succeed. We look forward to welcoming you back to Extended Stay America on your next visit and hope to provide you with another enjoyable stay! Sincerely,Hotel Management 

Business response:

Dear Emily, Thank you for your feedback. We’re glad to hear that your stay met your expectations. Providing a comfortable and hassle-free experience is our goal, and we’re pleased to have been able to deliver that for you. We appreciate your choosing us and look forward to welcoming you back for a more better experience!Sincerely,Hotel Management 

Business response:

Dear Brianna,Thank you for sharing your feedback. We're glad you found our hotel to be a decent spot, but sorry to hear about the unwanted insects. We take pest control seriously and will address this issue promptly. We'll inspect and treat the affected areas to prevent future occurrences. Thank you again for your review. We hope to see you soon!Sincerely,Hotel Management