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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Roaches in my room. I'm guessing it's from cooking in the facility.
Business response:
Dear Luke, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
We had bugs in our room and we were put close to the dumpster and it smelled bad. We were moved to another room which was a plus
Business response:
Dear Albina, Thank you for sharing your feedback about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We are glad we could provide you to move to an alternate room. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experienc... read more
The property is pretty well kept up all in all. What it lacks are some basics, like disposable cups, a coffee maker, and a hair dryer. (the latter was mentioned as an amenity, but I had to get one from the front staff). Although the room is well equipped with microwave, 2 burner hotplate and refrigerator, there were no pots/pans. dishes or bowl. At least provide some basic plastic goodies!
Business response:
Dear V Scott, Thank you for your feedback regarding the property. We appreciate your positive remarks about its overall maintenance. However, we apologize for lacking specific basic amenities in your room. Your suggestions for disposable cups, a coffee maker, and a hairdryer are duly noted, and we will strive to address these shortcomings to enhance the overall guest experience. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than l... read more
Roaches in the ac unit and in room. Lots of "residents" vs guests @ property. Spent half the first night listening to a LOUD domestic violence episode in adjacent room. This property has really gone downhill over the years.
Business response:
Dear Derek, Thank you for reviewing your recent stay with us. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we apologize for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. Please be assured we will address these issues with the concerned... read more
A/C A/C was loud.
Business response:
Dear Juan, Thank you for being our guest and sharing your review. We are glad you had a pleasant time here. However, on behalf of our entire team, we apologize for not meeting all your expectations during your recent visit. We regret your issues with your room' AC and the difficulty with keeping your room at a comfortable temperature. Your feedback is shared with our maintenance team to review and take action for improvement. Please give us another chance to provide you with the outstanding hospitality you should receive whe... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 4.2 star rating with 1,207 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.