Extended Stay America - San Antonio - Airport

Business response:

Dear jose, We are happy you chose Extended Stay America for your recent visit to San Antonio. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management 

Business response:

Dear Angel, Thank you for choosing us. We're delighted to hear that you found Extended Stay America a good place. Your positive feedback is much appreciated, and we're committed to providing our guests with a comfortable and pleasant experience. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Kathryn Jane, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for im... read more