Extended Stay America - San Antonio - Airport

Business response:

Dear Juan, Thank you for being our guest and sharing your review. We are glad you had a pleasant time here. However, on behalf of our entire team, we apologize for not meeting all your expectations during your recent visit. We regret your issues with your room' AC and the difficulty with keeping your room at a comfortable temperature. Your feedback is shared with our maintenance team to review and take action for improvement. Please give us another chance to provide you with the outstanding hospitality you should receive whe... read more

Business response:

Juan, thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Gary, thank you for evaluating your stay at our hotel. Please accept our apologies for your disappointment with the breakfast we offer. We will share your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Bonnie, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our location. We look forward to your next visit whenever you are in the area. Sincerely, Hotel Management