Extended Stay America - San Antonio - Airport

Business response:

Christine, thank you so much for the review. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had a pleasant stay, we sincerely apologize for not meeting your expectations with regard to your room. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. Although you had an overall good stay, we are sorry for the cleanliness issues you encountered in your room. Your concerns have been shared with the housekeeping team to be more diligent going ahead. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the cleanliness and the maintenance issues you had in your rooms. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Cornell, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management