Extended Stay America - San Antonio - North

Business response:

Janice, thank you for being our guest at Extended Stay America. We are glad to know that you had a good time with us and that you were impressed with our spotless accommodations. We value your feedback and hope to see you again in the future for a perfect experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Whitney, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Denia, thank you for being our guest. Although overall your visit was a pleasant one, we are sorry for the cleanliness issues you experienced in your suite. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will visit us again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Whitney, thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for the generous review of Extended Stay America. We are delighted to know you loved our clean hotel and were impressed with our affordable prices. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rachel, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Russell, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management