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Extended Stay America - San Antonio - North
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes breakfast bars, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes breakfast bars, hot cereal, coffee, and tea.
Location details
21103 Encino Commons Blvd., San Antonio, TX, 78259, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
hank you for your recent feedback from your stay with us. We value all feedback as we use it to ensure our guests' stay is as comfortable as possible. We are delighted to hear that yours was a good one! We hope to be able to serve you again in the future.
Rude staff at desk. Sheets beyond thing had to get 3 extra, ac unable to ever turn off, it remained on all night and was cold. They couldn’t adjust the date or something at check in, took a long time before I could check in. No vending machines. Positives: shower was great and. Soft / hard pillow options were appreciated. Very loud all around.. could hear noise at all directions all night .
Business response:
Thank you for your feedback from your recent stay with us. We value all feedback as we use it to better coach our team. We apologize for any issues you encountered during your stay. Please know that we are currently working on fixing this issue. We hope to be able to serve you again in the future.
Great facility. Room had fridge and microwave. Very clean. Affordable. Breakfast could be better, but it does the job. Really good experience overall.
Business response:
Thank you for your recent feedback from your stay with us. We value all feedback as we use it to ensure our guests' stay is as comfortable as possible. We are delighted to hear that yours was a good one! We hope to be able to serve you again in the future.
Business response:
Thank you for your feedback from your recent stay with us. We value all feedback as we use it to better coach our team. We apologize for any issues you encountered during your stay. Please know that we are currently working on fixing this issue. We hope to be able to serve you again in the future.
Pros: -The room itself was good; comfortable bed, nice recliner, and small table. -It had a small kitchen but no eating or drinking utensils. -The hotel is in a very safe neighborhood. Cons: -The hallways of the hotels had dirt and mud on the floor. -When I woke to check out, I found out the elevator was not working; had to bring all bags down by the stairs from the third floor.
Business response:
Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and your comfortable accommodations along with the fully equipped kitchenette. However, we apologize for the elevator not being operational and the cleanliness issues you faced while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it ... read more
Awful service I had already paid for the reservation and when I checked in they asked me to pay again. We got in an argument and they finally figured it out but I obviously wasn’t going to pay twice. Awful service.
Business response:
Thank you for your feedback from your recent stay with us. We value all feedback as we use it to better coach our team. We apologize for any issues you encountered during your stay. Please know that we are currently working on fixing this issue. We hope to be able to serve you again in the future.
Caution COLD Staff Initially, the room we reserved/paid for was not available. And no effort was made to give the room needed to accommodate us. Clerk stated Rooms were SOLD OUT. So I had to pay 10.00 extra for a small roll away bed. Asked clerk if she could waive the fee since the room paid for was not available.....NO. was all I received. Been here many times before. First time with cold staff and wrong room stay. Hope this doesn't happen again
Business response:
Thank you for your feedback from your recent stay with us. We value all feedback as we use it to better coach our team. We apologize for the inconvenience that you experienced. Unfortunately with 3rd party reservations, if a certain room type is sold out the reservation comes to the hotel as hotel choose the room type.
No funciona A/C No servia la calefaccion y no ponen cobijas en las camas
Business response:
Thank you for your feedback from your recent stay with us. We value all feedback as we use it to better coach our team. We apologize for any issues you encountered during your stay. We hope to be able to serve you again in the future.
Business response:
Thank you for your recent feedback from your stay with us. We value all feedback as we use it to ensure our guests' stay is as comfortable as possible. We are delighted to hear that yours was a good one! We hope to be able to serve you again in the future.
Frequently asked questions about Extended Stay America - San Antonio - North
How is Extended Stay America - San Antonio - North rated?
Extended Stay America - San Antonio - North has a 4.3 star rating with 940 reviews.
When is Extended Stay America - San Antonio - North open?
Extended Stay America - San Antonio - North is open now. It will close tomorrow at 12:00 a.m.