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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Extended Stay America San Diego - Mission Valley is located at 7444 Mission Valley Rd, San Diego, CA. This business specializes in Hotels & Motels.
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
the room was very dusty and was bit by bed bugs. Management was very nice though, so anything we asked them for they were very accomidating
Business response:
Dear Maria, We regret your experience and for failing to provide you with the clean and comfortable accommodations you deserved. Thank you for bringing this to our team's attention so we could act quickly to ensure a more enjoyable stay. We appreciate the kind recognition of our staff's efforts and your compliments were well received. Thank you for being our guest and we hope to welcome you back for the seamless experience you deserve. Sincerely, Hotel Management
Room was very small and the bed was uncomfortable. Facility was very outdated. Staff was very friendly, check in was very fast
Business response:
Thank you for staying with us at Extended Stay America and for providing your feedback. We are happy you liked our friendly staff and had a great stay. However, we are sorry you were disappointed with the size of your suite and the comfort of the bed. We value your feedback, and we hope you will stay with us again soon. Sincerely, Hotel Management
The rug had an oil like stain on the rug and it smelled bad
Business response:
Thank you for staying at our hotel. We are pleased overall you had a pleasant visit, but we are sorry for the cleanliness issue you encountered. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Staff was very nice & helpful. The room’s carpet was badly stained & looked dirty. There was no ice machine available. There was an ice tray in the refrigerator but the ice would not have been ready for us to use. I don’t believe there should be a $15 parking fee each night.
Business response:
Char, thank you for staying at Extended Stay America. We are glad to know you were impressed with our associates and that overall you had a pleasant visit. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
OK Stay at ESA Good location but the facility could use a deeper cleaning, both the exterior (pressure wash the sidewalks) and interior (some sticky spots on the counter and wooden flooring). The "Free Breakfast" was just coffee, tea, granola bars, instant oatmeal and packaged muffins; plenty of restaurants, however, in nearby Mission/Fashion Valley.
Business response:
Gerald, thank you for staying at Extended Stay America. We are glad to know you enjoyed our ideal location and that you had a pleasant visit. However, we are sorry for not meeting your expectations with our breakfast offerings and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work. Thank you again for sharing your comments. We appreciate your business! Sincerely, Hotel Management
Great place to stay. The staff was polite and friendly, the rooms were clean, and when we had a problem, it was addressed immediately. Would totally stay here again.
Business response:
April, thank you for the excellent review of Extended Stay America. We're delighted to know you loved your well-kept room and that you were impressed with the service provided by our attentive associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room was clean and adequate, but I specifically looked for a property where I would not have to pay for parking. NO where on Orbitz or the property's website did it say there was a parking fee. But there is $15.00 per night.
Business response:
Thank you for being our guest. We're glad you liked your well-kept room, but we regret our parking charge came to you like a sudden surprise. Our website clearly states of the fee we charge. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The location was great and the staff at the front were very friendly. However, the room smelled horrible. We asked for more towels three times and all three time we were told there weren’t any clean towels and they were being cleaned and would be ready later. It was one of the cheaper options in San Diego so I guess we got what we paid for.
Business response:
Thank you for posting a review of your stay. We're happy to know our location was ideal for you and that you were pleased with our courteous associates. However, we're sorry about the odor you experienced in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We also regret the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. We hope you wi... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 4.1 star rating with 1,024 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open tomorrow at 12:00 a.m.