Extended Stay America - San Diego - Fashion Valley

Business response:

Kalica, thank you for taking the time to review your stay at Extended Stay America. Aaron is a valued member of our team, so it is no surprise he took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to him. We appreciate your review and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We are pleased to know you liked our location, but we are for the housekeeping service issue you encountered. We have made a note of your feedback and have shared it with the appropriate team so that we can improve our future guest's experience. Please consider a return visit to our hotel so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for the 4-star review of Extended Stay America. We are delighted to know you liked our well-maintained property and that you had a restful stay in your fully-equipped room. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Crystal, thank you for reviewing your stay. Please accept our apologies for the difficulty you had and regret it ruined your special occasion. We have taken appropriate steps to redouble our efforts to provide every guest with outstanding hospitality. We encourage you to try us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Adrianna, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Helen, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your rating tells us we met most of your expectations. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Veronica, thank you for choosing us and reviewing your experience at Extended Stay America. Although we are glad you had an overall great stay, we are sorry you were disappointed that you were unaware of some charges. These prices are posted on the booking website so guests can have this information prior to booking with us. Please reach out the front desk as they are always happy to assist you about the charges you paid. Thank you again for your feedback, and we look forward to welcoming you back again! Sincerely, Hotel Ma... read more

Business response:

Thank you for choosing our hotel. Please accept our apologies for the inconvenience you experienced during the stay. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Your feedback is shared with our housekeeping team to prevent this issue from happening again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management