This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I was given a room that was already occupied and it was not the correct room setup that I reserved. The key to the next room didn't work, so back to the office again. Frustrating to say the least.
Business response:
Shannon, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Ok....... Charge 15 dollars a night just to park in parking lot. Never used to charge. If they charge should have guarantee parking spaces for your room. Then smoke detector started beeping told the front desk and they never came luckily it stopped beeping. Then last day toilet lever broke so had to lift lid to flush toilet. Don’t know if I’ll be back used to love staying at this place but after all that and paying for parking might as well stay elsewhere.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Nice hotel, Not sure why $15 for parking Hotel was clean, comfortable and close to where we needed to be. I know $15 isn't a lot of money, but doesn't make sense to me that they charge it for parking, just greedy.
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are glad to read that you liked our convenient location, but we regret your disappointment with our parking charges. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nice affordable hotel
Business response:
Thanks for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at an affordable price. Thanks once more for being our guest, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Okay place for fair price Rooms are very dated, but clean. AC and bathroom fan are super loud and could really use some updating.
Business response:
Valerie, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay, we apologize for the disturbance caused by the HVAC unit. Your feedback is shared with the maintenance team to do the necessary repairs. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good digs for the price! Clean, Quiet, Convenient.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Your feedback is appreciated, and we hope you will visit us again. Sincerely, Hotel Management
hotel was very good but the $15 charge to park your car was bull sh--
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked our hotel and had an enjoyable time with us. That being said, we are sorry you were not happy with our parking charges. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,918 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.