Extended Stay America - San Diego - Fashion Valley

Business response:

Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to ensure a comfortable visit for each guest, and we are glad to know we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager 

Business response:

Vincent, we couldn’t be more pleased to receive a terrific review of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, General Manager 

Business response:

Charissa, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America while here for a seminar. We are glad you liked all the aspects of our property and had a comfortable stay. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for sharing your candid comments. Although you were overall satisfied with your stay, we apologize for falling short of your expectations. Your feedback is of utmost value to us, and we will use it to improve our facilities and service levels moving forward. We regret the inconvenience caused, and please give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

Jenell, thank you for sharing your kind rating of Extended Stay America. We appreciate your business and hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Joe, thank you for the feedback about your stay at our hotel. We are glad that you liked our courteous associates, affordable rates and our convenient location which was perfect for your needs. However, we are sorry for the issues you had in your room and the inconvenience it caused. We have addressed your concerns with the staff and have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - San Diego - Mission Valley - Stadium and for sharing your feedback. We are glad to know you liked the coffee we serve and that your stay with us was satisfactory. We appreciate your observation and have shared it with my maintenance team for quick review and action. We hope to have another opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Christy, thank you for your feedback. We are pleased to know your overall stay was good, but I am sorry for not meeting all of your expectations. To provide a more home-like experience for our guests, we provide housekeeping service on a weekly basis, however, this service is always available upon request for a nominal fee. I regret the inconvenience caused and hope you will consider us again the next time you are in this area. Sincerely, General Manager