Extended Stay America - San Diego - Fashion Valley

Business response:

Joe, thank you for the feedback about your stay at our hotel. We are glad that you liked our courteous associates, affordable rates and our convenient location which was perfect for your needs. However, we are sorry for the issues you had in your room and the inconvenience it caused. We have addressed your concerns with the staff and have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - San Diego - Mission Valley - Stadium and for sharing your feedback. We are glad to know you liked the coffee we serve and that your stay with us was satisfactory. We appreciate your observation and have shared it with my maintenance team for quick review and action. We hope to have another opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Christy, thank you for your feedback. We are pleased to know your overall stay was good, but I am sorry for not meeting all of your expectations. To provide a more home-like experience for our guests, we provide housekeeping service on a weekly basis, however, this service is always available upon request for a nominal fee. I regret the inconvenience caused and hope you will consider us again the next time you are in this area. Sincerely, General Manager 

Business response:

Please accept our apologies for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your rating. Sincerely, General Manager 

Business response:

Thank you for your fantastic rating! We're glad you stayed at Extended Stay America - San Diego - Fashion Valley and even more happy you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Arif, thanks for sharing your 4-star rating. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. It was a pleasure hosting you at Extended Stay America - San Diego - Fashion Valley, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Wow - Shelley, thanks for the awesome comments. We are delighted to know you loved your room along with the convenience of our fully equipped kitchen and that our location worked well for your needs. It was so good to have you here at Extended Stay America - San Diego - Fashion Valley, and we hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Shesorasta, thank you so much for your positive feedback. Here at Extended Stay America San Diego - Fashion Valley, we take pride in creating a memorable stay for our guests, so we are thrilled to read our team provided great service. Thanks for choosing us, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for the wonderful review of Extended Stay America – Fashion Valley. I appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your visit a memorable one. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, General Manager