Extended Stay America - San Diego - Fashion Valley

Business response:

Thank you for taking the time to review our hotel. We sincerely apologize for the housekeeping issues you experienced in your room. This has been addressed with our housekeeping team and we are confident this will not be the case on your next stay. We appreciate your business and hope to see you again soon! Sincerely, Hotel Management 

Business response:

Sonya, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you were impressed with your well-maintained room and that our location was ideal for you. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jamie, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Shannon, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management 

Business response:

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your experience at Extended Stay America. We are glad to read that you liked our convenient location, but we regret your disappointment with our parking charges. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at an affordable price. Thanks once more for being our guest, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management