Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Bryan, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the inconvenience caused upon arrival and regret your suite was not in a spotless condition as it should have been. We have shared your comments with the appropriate teams to improve our guest experience. We appreciate your business and hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Monique, thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your suite, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Tim, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Courtney, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Tracy, it was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Saul, thank you for choosing Extended Stay America. it is so nice to read that we met your expectations for a pleasant stay and that you were especially happy with our kitchenette facility. We value your comments and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Sarita, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management