This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property had no utensils in the kitchenette. The bathroom had no shampoo or moisturizing lotion. The grab bag breakfast was non existent.
Business response:
Dear KIMBERLY, We're genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. Your feedback regarding your time with us is greatly appreciated, as it helps us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We'll address these matters internally to ensure the welcoming environment we are known f... read more
Below my expectations The hotel wasn't that clean in my opinion. When i walk in a hotel the first thing I look at is the floor. Right away i knew it wasn't going to be to my standards. The carpet was filthy to the point it should've been pulled up already. The room was decent but i wouldn't stay there again
Business response:
Dear La Keisha, Thank you for your recent stay and for taking the time to post your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest room and the housekeeping service issues you experienced. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will stay with us again when your travels b... read more
Extended stay hotel Staff were great, rooms are clean but carpets are so filthy and hallways have a bit of different smells The complimentary breakfast was just some snacks and coffee not like the complimentary sit dowm breakfast from other hotels.
Business response:
Dear Maribeth, Thank you for staying with us. We appreciate your comments about how much you enjoyed your overall stay; you liked our excellent service and clean rooms. However, we were sorry to read that you did not thoroughly enjoy our breakfast. We have also noted your remarks about the carpet in your room. Your feedback is valuable to us and allows us to address areas where we can improve. Thank you again; we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,012 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.