Extended Stay America - San Diego - Oceanside

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Evelyn, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Robert, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know our location was ideal for you and that overall you had a pleasant time with us. However, we're sorry for the inconvenience you mentioned. We have discussed your feedback with the appropriate teams, and we're taking corrective steps to avoid such incident from occurring again. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

William, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management