Extended Stay America - San Diego - Oceanside

Business response:

Thank you for your loyalty towards Extended Stay America. It is a delight to read you enjoyed the convenience of our ideal location and that you had a great stay with us. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Rachel, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Gissel, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Chris, thank you for choosing us. Although you liked our pet-friendly policy, we apologize for not meeting your expectations regarding your room. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Brianna, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful review about your experience at Extended Stay America. We are happy to read your stay was pleasant in every way, and we hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us. We're sorry you did not feel safe while you were here and for the inconvenience you had due to our hotel policy. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We ... read more