Extended Stay America - San Diego - Oceanside

Business response:

Gissel, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Chris, thank you for choosing us. Although you liked our pet-friendly policy, we apologize for not meeting your expectations regarding your room. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Brianna, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful review about your experience at Extended Stay America. We are happy to read your stay was pleasant in every way, and we hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us. We're sorry you did not feel safe while you were here and for the inconvenience you had due to our hotel policy. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We ... read more

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Kianna, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to let us know about our hotel. We are sorry our air conditioner didn’t work properly and for the inconvenience this caused you. We will pass along your feedback to the appropriate teams to avoid this issue from happening again. We look forward to having the opportunity to welcome you back on a future visit. Sincerely, Hotel Management