Extended Stay America - San Francisco - San Carlos

Business response:

Dear Eileen, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Our brand standard requires us to keep the dishware and other in-room amenities at our front desk to ensure cleanliness for every guest and make them available upon request. While we know this stay did not meet all your expectations, we are hopeful for anot... read more

Business response:

Dear Jocelyn, It is a pleasure to read your fantastic review about Extended Stay America. We are delighted to hear that you had a great experience with us. We are also glad that our location was convenient for everything you wanted to do on this visit. Your satisfaction is our priority, and we hope you'll choose to stay with us again on your next visit. We look forward to welcoming you back soon.Sincerely,Hotel Management