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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The curtain didn't entirely cover the window so that the light from the parking lot shone into the room. There was no one at the desk when I came in and three people ahead of me waiting to check in.
Business response:
Dear Diane, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management
Business response:
Dear Piero, It is wonderful to know you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Hotel Management
Buen servicio, Kassandra muy amable excelente servicio
Basic hotel Staff friendly and professional. The shower barely any warm water. The heater very loud this hotel is your basic hotel safe and surroundings Area good.
Business response:
Dear Kimberly, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team and the safe surroundings of the hotel, we apologize for the inconvenience you faced with the shower's water temperature and the loud heater. Your input is valuable, and we will address these issues with our maintenance team to ensure improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make things right for you in the futu... read more
Beautiful, welcoming and attentive staff after relocating from a property experiencing a power outage. I was treated as if I were a guest the night before (and possibly should have been) and accommodated a better quality room. Thank you. Highly recommended.
Business response:
Dear Dennis, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Thank you for your recommendation. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,033 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.