Extended Stay America - San Francisco - San Carlos

Business response:

Dear Martha, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced due to the issue with the shower's water pressure and the bed's comfort. Your feedback helps us identify areas for improvement, and we will certainly look into addressing these concerns to enhance the overall quality of our accommodations. We value our guest's feedback as we continually strive to grow and improve our guest services, and we aim to provide a more satisfying experience on your next vis... read more

Business response:

Dear Satvik, Thank you for reviewing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We would love your feedback if there is anything we could have done to improve your experience. Thank you again for being our guest, and we look forward to your next stay with us.Sincerely,Hotel Management 

Business response:

Dear Rosa, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thank you for being our guest. We look forward to your next visit!Sincerely,Hotel Management 

Business response:

Dear Eileen, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Our brand standard requires us to keep the dishware and other in-room amenities at our front desk to ensure cleanliness for every guest and make them available upon request. While we know this stay did not meet all your expectations, we are hopeful for anot... read more