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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was surprised with how close this property was close to everything we needed: restaurants and shopping. We were here for a volleyball weekend. I would have like more pillows for our one bed, but it wasn't a deal breaker. Pleasantly surprised. Front Staff was professional, personable, and quick to check us in, and check out was easy as pie. Thank you Extended Stay.
Business response:
Dear Nadja, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are glad that you were pleased with our convenient location and customer service. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
Nice place
Surprised not to find shampoo etc in room or silverware when there is a kitchen. . Unprepared. Appreciated the laundry.
Business response:
Dear Cynthia, We're glad you found our laundry facilities helpful. We apologize for any oversight regarding amenities in your room. Your feedback is noted, and we'll work to ensure better preparedness for our guests in the future. We appreciate your understanding and hope to welcome you back to Extended Stay America for a more enjoyable stay.Sincerely,Hotel Management
Night time check-in is a problem They apparently don't have a nighttime front desk clerk. The person who gave me my key did not check me all the way in, which meant that I could not get Wi-Fi. I had to spend 15 minutes talking to tech support from the ISP in order to get Wi-Fi turned on. Also, there was no shampoo, conditioner, or hand lotion in the room. A sign said that shampoo was available from the front desk.
Overall was a good stay. Just wished there was a little better water pressure in the shower. Other than that, would recommend.
Business response:
Dear Juan Carlos, Thank you for selecting Extended Stay America. Reading about your observation during your stay with us brings us joy. We aim for a great guest experience. However, we are sorry for the inconvenience and will discuss it with the team so this never repeats. We look forward to hosting you again on your next visit to your preferred location.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,106 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.