Extended Stay America - San Francisco - San Mateo - SFO

Business response:

Kamesha, thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location. However, we regret that your visit was during our renovations, which caused you some inconveniences. We hope that you can return when our construction is complete, as we would like for you to experience our revamped, remodeled and updated hotel whenever you return to the area. Sincerely, Hotel Management 

Business response:

Louis, thank you for being our guest. Although you had an overall pleasant stay with us and liked our ideal location, we are sorry for the issue you had with the shower. We have alerted our maintenance team about the water pressure, and they are fixing it immediately. We hope the otherwise positive aspects of your visit will bring you back to us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We value your feedback and look forward to your next stay. Sincerely, Hotel Management