Extended Stay America - San Francisco - San Mateo - SFO

Carolyn 

on Expedia

12 years ago

Bad smell! Bad Service! 10:30pm. ofc closed. Rang bell. 5 mins later rang again. Man yelled b in a min. 15 mins later he came still dressing. I drove 7 hours and was exhausted. He gave me a key n said your my last 1 tonight. I opened the door the room smelled SO BAD! My child was asleep. I placed her on the bed. Cld ofc to get another room. No answer. Walked back to ofccarring my sleeping 4 yr old. Rang bell, no answer. Back to room cld again. No answer. Opened windows and front door all the way hoping to air out the rm. Col... read more

Will1 

on Expedia

12 years ago

OK Room is just ok. the bed was hard and the room smell funny like food or cigars. 

Shari 

on Expedia

12 years ago

Slumy Hotel This place is very old. Dishes and kitchen appliances were filthy! No pool, spa, exercise facility, or ICE! The so-called breakfast consisted of instant oatmeal, coffe, hot water (for tea or oatmeal), packaged muffins, cereal bars, and mushy apples. The worse was finding hair in the shower. If I could have cancelled the reservation and stay somewhere else, I would have. But I wasn't able to do that. Thank God for Lysol spray and Clorox wipes. The office staff was amazing, and that made the stay bearable. Thank yo... read more

Anonymous 

on Expedia

13 years ago

Not so great for our family We arrived late at night and the door was locked to the lobby. Had to wait for night staff. No big deal. But then, our AC didn't work and the sofa bed wouldn't open so we had to switch rooms. The staff was very accommodating with this switch. The second room had a toxic odor, I'm guessing due to the renovation. The carpet was new and smelled like your nose in a bag full of new rubber bands. Headache kind of toxic. At that point, we just wanted to leave the location when we woke up the next day. Ma... read more

Caramelsugar 

on Expedia

13 years ago

Safe Haven for Single Traveler Front desk representative seemed very annoyed and was somewhat rude upon arrived at 1:30pm and asked about possibility of early check-in. Came back at 3PM, she was gone and another young man waited on me. He was excellent host and offered all services available . Never got room temperature adjusted properly. Staff not available to fit that. Thought restaurant on premise. Not so. Had to find restaurant/grocery store. Bed pillows extremely uncomfortable. Never got them right. Maybe should have br... read more

JON 

on Expedia

13 years ago

SAN FRANSISCO WHAT A JOKE. I PAID FOR ROOMS I DIDNT GET. AND THERE WASNT A MANAGER IN THE OFFICE, THAT WOULD SOLVE THE PROBLEM , THE MAID RAN THE FRONT OFFICE AND I DROVE 4 HRS. AND PUT UP WITH.WHAT A JOKE 

Paul 

on Expedia

13 years ago

Fleas in my bed Well, let me begin by saying, I travel for work and spend more than 300 nights a year in hotel rooms. I've used Hotels.com many times to my satisfaction; this experience was a horrible stay experience, but an excellent Hotels.com experience. The room appeared clean at first notice, not nice and modern, certainly not a 5 star hotel, but I was looking for a kitchen for a few days. I was very tired my second night there and went to bed early, the next day I got up for work (4:00 am) got ready, arrived at my offi... read more

Boomersales 

on Expedia

13 years ago

Death by smokey room. I checked in late 11pm so, there really were not any other options. I requested a Non-smoking room and recieved what must have been a poker room for the stench. Sheets, pillows, walls, carpet excreated tobacco. After the worst night sleep in my 41 years checked out with swollen eyes and headed to my 6am. Will never return. 

Anonymous 

on Expedia

13 years ago

Local Hotel This hotel is convenient to Foster City but it is not good value for money!