Extended Stay America - San Jose - Downtown

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Sharon, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Christina, thank you for choosing Extended Stay America! We are glad that overall you had a great stay and you liked our accommodations. Please know, our fully equipped kitchens with the full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're so happy to know you enjoyed your visit with us and that the service you received from our excellent associates was beyond your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the average condition of our hotel and that you were not able to connect to our Wi-Fi. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We have contacted our service provider and are happy to report that everything is now up and operating as it should be. We hope to have the chance to make it up to you on the next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad that overall you had a fantastic stay. We are also delighted that you appreciated the pet-friendly feature of our hotel. Thank you again for all of your great feedback, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We're sorry for the service issue you encountered at the time of check out. Please be assured that we have discussed your feedback with our front desk team to make sure they are more attentive to the guests' needs. We hope you will consider giving us a second chance the next time you are in San Jose. Sincerely, Hotel Management