Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback about your recent stay. We are delighted to hear that you found our hotel to be a great option for the price and that you enjoyed the comfort of the bed as well as the convenience of the full kitchen setup. Our goal is to provide a comfortable, practical, and welcoming environment for all our guests, and it is always rewarding to know when our efforts are appreciated. Your positive comments truly motivate our team. We look forward to welcoming you back soo... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your room clean during your stay. Providing a fresh, comfortable, and well-maintained environment for our guests is one of our top priorities, and it is always encouraging to know when our efforts are recognized. Our housekeeping team works hard to ensure each room meets our standards, and your kind comment will certainly be shared with them. We truly appreciate you choosing to stay at Extended Stay America and l... read more

Business response:

Dear Guest, We sincerely apologize that the extra bed did not provide the comfort you expected during your stay. A restful night’s sleep is essential, and we regret that we fell short in delivering that experience. Your comments have been noted and will be reviewed as we assess the quality and condition of our additional bedding to ensure better comfort for our guests. We truly appreciate you bringing this to our attention, as it helps us improve. We hope to have the opportunity to provide you with a more comfortable stay in... read more