Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Guest, We're glad you chose to stay with us, and appreciate you sharing your thoughts. We understand your comment about the property needing a makeover, and it's something we're actively working toward. Guest comfort is important to us, and updates are part of our long-term plans. Your input helps guide those improvements, and we value the opportunity to continue earning your trust. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We’re pleased to know that aspects of your stay left a positive impression, and we’re especially grateful for your thoughtful support and understanding. At the same time, we sincerely regret any discomfort caused during your visit and appreciate your comments, which help us identify areas for improvement. We hope to welcome you back for a more seamless and comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback! We're thrilled you were pleased with your smooth check-in process in a clean room with a friendly team. These are essential parts of a great stay, and we're glad we could deliver. We appreciate your kind words and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest,We sincerely apologize for the inconvenience you faced with the elevator being out of service, especially on the third floor. We understand how frustrating it can be to deal with such an issue, particularly after a long day. This is certainly not the experience we strive to offer. Please know that we will address this with our maintenance team to ensure faster resolution. Your feedback is valuable, and we appreciate you bringing this to our attention. We do hope you will stay with us another time so we can provide... read more

Business response:

Dear Guest,Thank you for your kind words about our staff and the convenience of our location. We’re sorry to hear about the issue with the shower head bracket. We understand how important it is for everything to be in working order and regret that this impacted your stay. We will address this matter with our team to ensure it’s fixed for future guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future st... read more

Business response:

Dear Guest,Thank you for reviewing your stay at Extended Stay America. We're pleased that our team made a lasting impression during your visit. Everyone here works hard to create a warm and welcoming environment, and it's always encouraging to hear when those efforts are noticed. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management