Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Robert, Thank you for including Extended Stay America in your travel plans. We're pleased to know your stay was enjoyable and that you had a positive overall experience. Creating a clean, comfortable environment with attentive service is something we take pride in, and it's always encouraging to hear when a guest leaves satisfied. We look forward to the opportunity to welcome you again in the future. Sincerely, Hotel Management 

Business response:

Dear Alexis, Thank you for writing such a kind review about your time at Extended Stay America. We're delighted to know the team left a positive impression through their friendliness and support. Creating a welcoming environment for every guest is something we care about, and it's rewarding to know that came through during your visit. We appreciate you staying with us and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Roschelle, We are delighted to hear that you enjoyed your visit and plan to stay with us again. While it can get busy at times, we appreciate your understanding and are glad the overall experience was positive. At Extended Stay America, we strive to create a welcoming environment where guests feel comfortable and valued. Thank you for choosing us. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Dear Annalee, Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know the team made a positive impression and that management's understanding approach stood out during your visit. Your note about the stairways is appreciated, and we agree that common areas should reflect the same care as the rest of the property. We're evaluating our staffing to better support cleanliness in all areas. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back... read more

Business response:

Dear Annalee, We’re glad the team’s welcoming attitude and thoughtful approach made a difference during your stay. We understand there’s room for improvement. Your feedback is important to us, and we’ll use it to continue working on the areas that may have impacted your overall experience. We appreciate the opportunity to have hosted you and hope to offer a more satisfying visit in the future. Sincerely, Hotel Management