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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a nice stay but not the cleanistplace gunky wall's floor was dirty they do clean every two weeks unless you pay a fee to get cleaming fone before that
Staff was very friendly
El cuarto me tiene inconforme el sofá cama está muy gastado y muy sucio. La cama el colchón viejito se le hace un oyó, la cocina la estufa la parrilla grande calienta lento estando en lo máximo, la campana de la estufa no funciona la luz. Hace 2 semanas mi carro amaneció bandalisado de la parte frontal le quebraron la parrilla donde está el logo de la marca del carro. Estaba estacionado en la parte de atrás del estacionamiento ahora me ciento insegura
Business response:
Dear Jovita, We sincerely apologize for the condition of the room and the maintenance issues you encountered, including the sofa bed, mattress, and stove. Your comments have been shared with our maintenance and housekeeping teams to ensure prompt attention and improvement. We’re also truly sorry to hear about the vandalism incident in our parking area and understand your concern. Please know that guest safety is our top priority, and we will review security measures immediately. We appreciate your patience and understanding,... read more
The faucet in the bathroom was shut off. There was no elbow pipe under the sink. It appeared that there was plumbing work that incomplete which meant that I could not use the sink at all.
Business response:
Dear Roger, Thank you for staying with us. We sincerely regret the inconvenience you experienced with the bathroom facilities. It is disappointing that the sink was not functional due to unfinished plumbing, and we understand how this affected your stay. This situation does not reflect the standards we uphold. Your feedback has been shared with our team to ensure maintenance issues are addressed promptly. We look forward to welcoming you back for a more comfortable and seamless experience. Sincerely, Hotel Management
Sty again gorbaure
Business response:
Dear Robert, We’re thrilled to hear your stay was a highlight and that you felt comfortable throughout your visit. It’s wonderful to know our team and accommodations made a great impression. We truly appreciate your kind words and the time you took to share them. We look forward to welcoming you back to Extended Stay America for another enjoyable experience. Sincerely, Hotel Management
Nice clean hotel
Staff was great
Business response:
Dear Demetrio, We’re glad to hear that our team made a positive impression during your stay. Creating a welcoming and comfortable environment for our guests is always a priority, and feedback like yours highlights the dedication our associates bring to their work. Your kind words will be shared with the team, as we greatly value hearing from our guests. We appreciate your feedback and look forward to the opportunity to make your next stay even better. Sincerely, Hotel Management
Great place!
Business response:
Dear Jessica, We’re thrilled to hear you had a great experience! At Extended Stay America, our team works hard to ensure every guest feels comfortable and at ease, so it’s wonderful to know we made a positive impression. Your kind words are truly encouraging, and we appreciate you taking the time to share them. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you this way. Sincerely, Hotel Management
Lovely, Professional Woman. (Karen??) Observation of my guests' impending renewal. And the passing of my 55th day. She said "Happy Birthday", that was special.
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 3.2 star rating with 2,139 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.