Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. Reviews like yours make it all worthwhile. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review our hotel. We are pleased to know your overall stay was satisfactory and that you liked our clean property. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important it is for guests to have easy access to their rooms, and we regret any discomfort or difficulty this may have caused. Please know that we are addressing this issue with our maintenance team to restore full functionality as soon as possible. We appreciate your understanding and your feedback. We are committed to providing outstanding service, and we hope you will give us another opportunity ... read more