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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok
Business response:
Dear David, Thank you for taking the time to review your stay at Extended Stay America. We're glad your visit went smoothly. We're always working to provide a more enjoyable and well-rounded experience, and your feedback helps guide this effort. We appreciate you choosing our property and look forward to the chance to offer a more memorable stay in the future. Sincerely, Hotel Management
Good
The property was clean, except for the room’s smell. The staff encountered were nice. But for a simple overnight, it was not as convenient or restful as I wanted. I was staying with my toddler. It was a long walk from the front desk to our ground floor room, but our key didn’t work so we had to walk back to get it reprogrammed. I was also anxious staying on the ground level with windows leading to the unmonitored parking lot (Granted, that’s a personal problem, but it did affect my experience). The “breakfast” was a tiny gra... read more
Business response:
Dear Sara, We're glad you found the property clean and the team courteous, but we regret that the overall stay did not meet your expectations. Having to return to the front desk for a reprogrammed key, especially with a toddler, is understandably frustrating. While we recognize that personal comfort levels vary, we want every guest to feel at ease during their stay, and we apologize that this wasn't the case. We also appreciate your note about the limited breakfast selection and will continue looking for ways to improve. Ple... read more
It was nice
Business response:
Dear Robert, Thank you for including Extended Stay America in your travel plans. We're pleased to know your stay was enjoyable and that you had a positive overall experience. Creating a clean, comfortable environment with attentive service is something we take pride in, and it's always encouraging to hear when a guest leaves satisfied. We look forward to the opportunity to welcome you again in the future. Sincerely, Hotel Management
It was a great experience. Got what my family needed. Pool to go for a quick swim. Stores near by.
Friendly and helpful staff
Business response:
Dear Alexis, Thank you for writing such a kind review about your time at Extended Stay America. We're delighted to know the team left a positive impression through their friendliness and support. Creating a welcoming environment for every guest is something we care about, and it's rewarding to know that came through during your visit. We appreciate you staying with us and hope to see you again soon. Sincerely, Hotel Management
The staff hospitality is awesome!
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.