Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Guest,We're glad the space worked well for your extended visit, and the in-room amenities added convenience during your stay. We apologize for the lingering odor you encountered. Although our guests' rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. Your feedback will be shared with our team to ensure closer attention is given to room readiness and freshness mo... read more

Business response:

Dear Guest,Thank you for choosing Extended Stay America. We're happy to hear that you found the hotel clean and spacious and that it met your needs overall. We also appreciate your feedback about the bathroom door, and this is something we'll take a closer look at to improve the guest experience. We understand that every guest has different expectations, and we're glad that the value and comfort we provide worked well for you. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Manag... read more

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. It’s always uplifting to know when our team makes a genuine difference in someone’s stay, and we’re glad the service left such a strong impression. Our goal is to create a comfortable environment where every guest feels cared for, and knowing the staff and leadership stood out to you means a lot to us. We hope your time here was enjoyable in every way, and we’d love to welcome you back whenever your travels bring you this way again. Sincerely,Hotel Manag... read more