Extended Stay America - San Jose - Edenvale - South

Business response:

Virginia, it is a delight to know your travels brought you back to see us again! Thank you for letting us know your visits have been comfortable and that you liked our services. Your constructive feedback will be discussed with our housekeeping to be more diligent. Your loyalty is highly appreciated, and we look forward to your future stay with us. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Diana, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Tammy, thank you for being our guest. Although you had an overall pleasant visit, we are sorry for the cleanliness issues you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you and your family will give us an opportunity so we can provide you with a much better experience. Sincerely, Hotel Mana... read more

Business response:

Ellen, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Carlos, thank you for reviewing your experience at Extended Stay America. We are thrilled that everything went well during your stay and that our location worked out well for you. It was a pleasure knowing we met all of your expectations, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Jesus and Anpurna. It will surely put a smile on their faces. We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management 

Business response:

Hoanghuy, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Victoria, thank you for posting a review about your experience at Extended Stay America. We are thrilled to read you had a comfortable stay with us and that you were highly impressed with the excellent service you received from our courteous associates. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management