Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Orlando, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Maria, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for any inconvenience caused during your stay. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management 

Business response:

Michael, thank you for evaluating your stay. We are sorry that we did not meet your expectations. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. We encourage you to try us again in the future. We are confident you will enjoy a better stay.Sincerely,Hotel... read more

Business response:

Russ, thank you for posting a review about your experience at Extended Stay America. We are delighted to read you liked everything we had to offer and that you had a comfortable stay with us. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management