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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At least they gave a refund
Business response:
Dear Matthew, Thank you for taking the time to review your experience with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. Sincerely,Hotel Management
It was a clean place and the service was great and it was easy to find the place and great to find a store and food place
This location is convenient.
Business response:
Dear Elena, Thank you for staying with Extended Stay America and sharing your experience with us! We are so pleased you had a great stay and that you loved the convenience of our location. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
They were 'dog-friendly'.
Friendly staff
Business response:
Dear Elena, Thank you for sharing your review of our hotel. We greatly appreciate your kind words about our friendly staff. Providing excellent customer service is our top priority, and we're thrilled to hear that our team made a positive impression on you. We strive to create a welcoming and hospitable environment for all our guests, and it's lovely to know that our team's efforts were recognized. Your feedback serves as encouragement for us to continue delivering exceptional service. If there's anything else we can do to e... read more
Not very clean Gentlemen at the front desk was friendly and offered us towels when we went To the pool. No complaints about the customer service. However the hotel had a very funky smell and it was not as clean as it could have been. The walls in the room were dirty . There was red stains on the carpet that really left me questioning if it was juice or something else. You can tell housekeeping did the bare minimal. Definitely was not as clean as I expected it to be. I probably would not stay here again. We came for a one nig... read more
Business response:
Dear Raelene, Thank you for staying at our hotel and letting us know about your experience. While we are pleased that you loved the hospitable service provided by our associates, we apologize for the issues with your guest rooms and any oversight on our part. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensur... read more
Knock knock, who's there? Everything was fine, except that at 2:33am, someone with a key opened the door until the safety lock stopped them. They said, "Oh, sorry, they, the front desk said this room was vacant. My bad." and closed the door. Safe to say I didn't get a good night's sleep.
Business response:
Dear Guest, Thank you for staying with us. We are glad that you liked our location and well-appointed accommodation. However, we apologize for our staff's oversight during your visit. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,226 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.