Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Hanna,Thank you for the fantastic review of Extended Stay America. We're delighted that your visit exceeded expectations and brought great value to your special celebration. It's wonderful to hear you and your friends enjoyed the experience, and we hope your husband's late celebration was filled with joy. We appreciate your kind words and look forward to welcoming you back for more memorable moments in the future.Sincerely,Hotel Management 

Business response:

Dear Alain, Thank you for sharing your comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite. We take pride in providing friendly service and homelike comforts with kitchenware for an enjoyable stay and appreciate you recognizing our efforts! We look forward to welcoming you back for another stay and wish you all the best with your travels. Sincerely,Hotel Management 

Business response:

Dear Eufracia,We’re sorry your experience with our reception team did not meet expectations. Our goal is to provide every guest with a warm and professional welcome, and we regret this was not the case during your visit. We will address this with our team to ensure all interactions reflect the high standard of service we strive to maintain. Your feedback is valuable to us, and we appreciate the opportunity to improve. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for... read more

Business response:

Dear Edgar,Thank you for the fantastic review of Extended Stay America. We're thrilled you had a pleasant stay and felt well taken care of during your stay. It's wonderful that our service met your expectations and that you would choose to return. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely,Hotel Management