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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Andrea, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - San Jose - Edenvale - South. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager
No pool in summer? The stay was fine. The biggest problem was I paid the extra for the South property because it had a pool. However, I found out after I tried to enter the pool area that it was closed for maintenance for two weeks!!In the middle of the summer? No mention on the website when I booked nor when I checked in. Only after I inquired why I couldn't access the pool. NO note on the pool. No compensation. Manager had short hours so wasn't there when I left nor when I returned. On a lesser note, no sink stopper or fr... read more
Business response:
Nona, we apologize our hotel did not have a pool operational as you were expecting, and we will take this opportunity to ensure our website shows correct information about our offerings. Thank you for being our guest, and we hope you will consider visiting us again soon. Sincerely, General Manager
Try something else first The hotel was renovating and the pool was out of service. Not noted on the website, at check in, person was rude and it was too late to find another hotel. Breakfast was granola bars and coffee.
Business response:
Thank you for taking the time to share your feedback. We are pleased your stayed with us, but I am sorry for the inconvenience you experienced during your stay. I have discussed your comments with my team in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Amazing and convenient It was a good experience
Business response:
Thank you for taking the time to share your fantastic review of Extended Stay America - San Jose - Edenvale - South. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
It was what we needed for a night. Had to book a hotel at the last minute and could not find anything else. It looks really nice outside, but once you get inside it's a little dingy. The room was nice looking but could have been a lot cleaner. We were on the bottom floor towards the back exit/entrance and the hallway needs more lights. The back stairwell floors were horribly sticky and dirty. And the bushes next to the back door smelled horribly like urine. The free breakfast is just a basket of mini blueberry muffins and a ... read more
Business response:
Hammy, thank you for choosing our hotel. We are pleased you had an overall nice stay. However, we are sorry for the cleanliness issues you encountered with our property. I will surely share your concerns with my housekeeping team to prevent the issues you experienced from happening again. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
The staff here is awesome!
Business response:
Cheryl, thank you for taking the time to share your wonderful review. We are so happy you enjoyed your stay and that our associates made such a wonderful impression. I’ll be sure to share your compliments with them as they will be pleased to know that their efforts are being recognized by our guests. Your feedback is much appreciated, and we hope the Extended Stay America - San Jose - Edenvale - South will be your first choice every time you visit this area. Sincerely, General Manager
What a let down..... Looks nice on the outside, but when I first arrived in my room there was a plastic bag covering the smoke alarm which was scary. Secondly, the pull out sofa double bed was ridiculous. Mattress was paper thin and you could literally feel the springs in your back. Therefore, I got terrible sleep because my kids ended up sleeping with me. They provide you with about two towels, one body bar soap and shampoo, and that's it! I'm confused why they call it extended stay as you lliterally have nothing that makes... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Bad service, no utensils to use because they said the hotel was booked up and they were all lent out
Business response:
Balvir, thank you for your feedback. We are pleased your overall stay was good, but I am sorry for not meeting all of your expectations. I have shared your review with my team to find our what went wrong while you were here. We hope you will give us another chance so that we can provide you with a better visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 3.2 star rating with 2,160 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.