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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water drained slow from both bath tub and sink. The tv was not a smart tv with no access to Netflix or other streaming services. Random people outside the hotel vicinity on lawn chairs smoking, drinking, and carrying their boomboxes. Did not feel safe. Male staff was unpleasant when came out from the back to help with check in. No smile and was not friendly. He hates his job. Would not stay here again. Bed was comfy, that was it.
Business response:
Dear Christine,Thank you for your honest feedback about your stay. We apologize for the housekeeping issues you encountered and regret any oversights. Providing a fresh, clean suite for every guest is our priority, and we're disappointed this wasn't your experience. We'll address this with our team and hope you'll give us another chance to offer the outstanding experience you deserve. Your situation highlighted the need for flexibility in our policies, and we apologize for our staff's response. We've discussed this to ensure... read more
Good stay for two nights. Good stay overall. Room was spotless, shower had a bit of mold at the drain but otherwise bathroom was good. Staff was great both check in and out. Decent coffee and prewrapped pastries, oatmeal for breakfast.
Business response:
Dear John, Thank you for your feedback! We're glad to hear you had a good stay overall and found the room spotless and the staff helpful. We appreciate your comments about the mold in the shower and will address this issue with our maintenance team. We're also noting your feedback on the breakfast options. We look forward to welcoming you back to Extended Stay America and providing an even better experience. Safe travels and thank you for staying with us!Sincerely,Hotel Management
We have to use the sleeper sofa, when we opened it and spread, dust flew all over. It hasn’t been cleaned up. It’s disgusting. There were toilet paper or paper towels tucked in between. The drawers in the room was not cleaned as well. There’s a new clothes tags and a notice memo dated July 11th. I’m also surprised that we have to ask the front for everything. Soaps, shampoos, kitchen stuff . Everything. We only stayed for one night. I guess that’s ok
Business response:
Dear Sylvia,Thank you for choosing to stay with us and for your valuable feedback. We apologize for any oversight in our housekeeping services. It's our aim to provide clean, comfortable, and well-maintained suites, and we regret not meeting these expectations during your stay. Regarding our in-suite amenities, we apologize for any confusion. Guests often bring personal items, so hair dryers and toiletries are available upon request at the front desk, provided complimentary. We hope for another opportunity to provide you wit... read more
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 4.3 star rating with 1,614 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.