Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear Kevin,Thank you for choosing Extended Stay America and for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay and appreciate the complimentary parking. We're glad that we could provide a convenient and welcoming experience for you. Our team works hard to ensure that our guests feel valued and comfortable, and it's great to know that we met our goal. It was a true pleasure to have you as our guest, and we are delighted you're considering staying with us again. Sincerely,Hotel Manage... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay with us. We’re always looking for ways to enhance our guests’ experience and will take your comments into consideration. If there’s anything else we can do to make your next visit even better, please let us know. We hope to welcome you back soon!Sincerely, Hotel Management 

Business response:

Dear Charles,Thank you for your feedback! We’re delighted to hear you enjoyed the friendly service and overall experience at our hotel. Your comments are valuable to us, and we’re continuously working to enhance our guest experience. We hope to have the pleasure of welcoming you back soon for an even better stay.Sincerely, Hotel Management 

Business response:

Dear Andrea,On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated.Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management