This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We have to use the sleeper sofa, when we opened it and spread, dust flew all over. It hasn’t been cleaned up. It’s disgusting. There were toilet paper or paper towels tucked in between. The drawers in the room was not cleaned as well. There’s a new clothes tags and a notice memo dated July 11th. I’m also surprised that we have to ask the front for everything. Soaps, shampoos, kitchen stuff . Everything. We only stayed for one night. I guess that’s ok
Business response:
Dear Sylvia,Thank you for choosing to stay with us and for your valuable feedback. We apologize for any oversight in our housekeeping services. It's our aim to provide clean, comfortable, and well-maintained suites, and we regret not meeting these expectations during your stay. Regarding our in-suite amenities, we apologize for any confusion. Guests often bring personal items, so hair dryers and toiletries are available upon request at the front desk, provided complimentary. We hope for another opportunity to provide you wit... read more
Is perfect
Awesome
Business response:
Dear JENITA,We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to San Jose.Sincerely,Hotel Management
Just ok
Business response:
Dear Angel, Thank you for your feedback. We appreciate your comments and regret if your experience was less than exceptional. Your satisfaction is important to us, and we continuously strive to improve. We hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 4.3 star rating with 1,531 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.