Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear Guest, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Dear Guest,We sincerely apologize for the cleanliness and maintenance concerns you encountered during your stay. A properly cleaned and well-maintained room is essential, and we regret that these details were overlooked. Your feedback is important, and we will address these issues with our housekeeping and maintenance teams to ensure a more thorough cleaning process and prompt resolution of drainage concerns. We appreciate you bringing this to our attention and will work to improve the experience for our guests. Thank you ag... read more