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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was ok
Business response:
Dear Rhea,In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours.Our goal is to welcome every guest to a clean, comfortable, well-maintained suite combined with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
Good stay for two nights. Good stay overall. Room was spotless, shower had a bit of mold at the drain but otherwise bathroom was good. Staff was great both check in and out. Decent coffee and prewrapped pastries, oatmeal for breakfast.
Business response:
Dear John, Thank you for your feedback! We're glad to hear you had a good stay overall and found the room spotless and the staff helpful. We appreciate your comments about the mold in the shower and will address this issue with our maintenance team. We're also noting your feedback on the breakfast options. We look forward to welcoming you back to Extended Stay America and providing an even better experience. Safe travels and thank you for staying with us!Sincerely,Hotel Management
Water drained slow from both bath tub and sink. The tv was not a smart tv with no access to Netflix or other streaming services. Random people outside the hotel vicinity on lawn chairs smoking, drinking, and carrying their boomboxes. Did not feel safe. Male staff was unpleasant when came out from the back to help with check in. No smile and was not friendly. He hates his job. Would not stay here again. Bed was comfy, that was it.
Business response:
Dear Christine,Thank you for your honest feedback about your stay. We apologize for the housekeeping issues you encountered and regret any oversights. Providing a fresh, clean suite for every guest is our priority, and we're disappointed this wasn't your experience. We'll address this with our team and hope you'll give us another chance to offer the outstanding experience you deserve. Your situation highlighted the need for flexibility in our policies, and we apologize for our staff's response. We've discussed this to ensure... read more
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 3.6 star rating with 2,300 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.