Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear Krajna Sioux, Thank you for reviewing your stay and for the generous words about our hotel being clean and friendly. However, we hope you will accept our apologies for the inconvenience with the sticky floors. We appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely, Hotel Management 

Business response:

Dear David, Thank you for choosing us and reviewing your recent stay. We're delighted to hear that you found Extended Stay America's staff friendly and the room clean. Your positive feedback is much appreciated, and we're committed to providing a pleasant experience for our guests. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Jackie, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management 

Business response:

Dear Santosh, Thank you for staying with us and leaving your feedback. Our guests' comfort and safety are our top priorities, so we regret falling short of your expectations and apologize for any inconvenience caused. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. If you'd like to provide further details or discuss your visit in more depth, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to regai... read more