Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Tzay-Fa, We appreciate you choosing our hotel for your recent visit. Our goal is to ensure we exceed our guests' expectations in every aspect of their stay. Therefore, we apologize for your disappointment with our grab-and-go breakfast. Please know that when we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guest's wishes regarding breakfast and help them determine future options. We hope you will return someday so we can provide you with a better exper... read more

Business response:

Dear Paul, Thank you for choosing Extended Stay America. We aim to provide a comfortable and pleasing atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Sincerely,Hotel Management 

Business response:

Dear Sudeep, Thank you for being our guest and for the valued feedback. We are glad that you had a pleasant time here. However, we are sorry for the cleanliness issues with your room and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. Although we have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you ba... read more