Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Thank you for staying with us. We apologize for the unfortunate interaction you had with our associate. We will follow up with the appropriate parties to ensure this will not happen again. We hope the rest of your stay was enjoyable and that you will choose us when you return to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had a comfortable stay and were impressed with our service on most levels. However, we apologize you did not experience the best from one of our associates. Your feedback has been shared with the appropriate individual to ensure we are diligent in our efforts moving forward. We hope you will choose us again soon. Sincerely, Hotel Management 

Business response:

Shari, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our courteous associates. We appreciate your comments and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Ronnasha, thank you for posting a review so future travelers can read about your outstanding experience here at Extended Stay America. We are thrilled to know you thoroughly enjoyed the comfort of our accommodations and the excellent service provided by our associates. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Debra, thank you for sharing your feedback. It was disappointing to read your review, and we are sorry for the disturbance you experienced during your stay. We wish we had an opportunity to address this and make your experience a relaxing one. We are also sorry for the unpleasant incident you encountered in the parking area. It is never our intention to disappoint any of our guests, and we hope to host you in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Krista, thank you for sharing the details of your experience at Extended Stay America. We regret our service and amenities did not exceed your expectations and that you had a less than exceptional stay. We appreciate your patience in this current situation and would love to have another opportunity to make a better impression. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management