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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The night shift clerk was not a nice or approachable woman. She gave me a key, and told me to sign the screen. That’s as much of a check in I got. Didn’t tell me what the WiFi was, breakfast, check out time, etc. nothing. The room was clean and quiet. Short drive to fast-food and a gas station. Overall good place to stay, but could use better staff.
Business response:
Thank you for being our guest and for taking the time to review your experience at our hotel. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your spotless room and our convenient location. However, we regret the service issues you experienced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much... read more
Really guys. I reserved a queen room and was given a double bed (It was definitely not a queen). At check in I was told there is breakfast with the room which I didnt expect but was excited for. I woke up early so I could drive the car over (buildings are separated) and get the breakfast and take it back to the room. Disappointed on another level. There was only instant oatmeal and single granola bars for food. Just coffee and tea no oj or milk just the jug pumps of half n halfs. I would have rather been told what to expect ... read more
Business response:
We appreciate you being our guest and providing your feedback. We apologize for not meeting your expectations with the room of your choice and regret the inconvenience it caused. Also, we know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast was not appealing to you. We will certainly pass along your feedback to the appropriate team regarding the choices of breakfast at our hotel. Thank you again for your feedback, and we look for... read more
很不乾淨，沙發上都是上個人的削削，很噁心。客房服務是在check in的時候選擇需不需要，直接收總價的X%
Business response:
Thank you for the review of your stay. Although you had an overall pleasant stay, we are sorry for the cleanliness issue you encountered. Your concerns will be shared with the housekeeping department to ensure a better experience going forward. Thank you again, and we hope to have the chance to make it up to you. Sincerely, Hotel Management
It was easy to find easy to check in/out. The room was clean and quiet.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're delighted to know you were pleased with the service provided by our front desk associates and that you liked your well-maintained room. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 4.3 star rating with 1,532 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.