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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overly priced room with disappointing services. 1. No housekeeping services. 2. Beds squeaked the whole night due to being old. 3. No laundry bag in the closet and was told there would be none. 4. No breakfast (granola bars is not breakfast), 5. No coffee passed 9:30am.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Mario, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Comfortable review Stay america needs upgrade on ther countertop sink and floor . I give 3 out of 10 for cleanliness, comfortable bed sheets needs some refreshing soap to wash them, beds are lopsided , needs new beds
Business response:
Lima, thank you for your review. We are sorry for not meeting some of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve ourselves further. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
We love this hotel Staff was super friendly and helpful. We would definitely stay again.
Business response:
Anna, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We will be sure to share your compliments with the entire team. Thanks for choosing Extended Stay America. We look forward to welcoming you back soon. Sincerely, Hotel Management
It was serviceable It was Nothing special at all. It was Nothing special at all. It was Nothing special at all. It was Nothing special at all.
Business response:
Larry, thank you for staying with us. Although our convenient location was perfect for your needs, we are sorry for not meeting your expectations with your room. We value your feedback as it will help us improve our facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Henry, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Keith, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Aditya, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
I needed a room for the night on business. For the area it was a great rate and right near a large strip mall with a variety of good Asian and Indian cuisine.
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you liked our convenient location and affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 4.3 star rating with 1,532 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.