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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michel, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
The right option for training trip. Useful location, close to important main offices and commercial centers. Easy access to freeway. Quiet place to rest.
Business response:
Oscar, thank you for sharing your wonderful review of Extended Stay America. We are thrilled to read you loved the convenience of our prime location and enjoyed the service provided by our courteous associates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Superb Service The staff gives amazing service the general Manager Raj goes above and beyond to make sure we were comfortable
Business response:
Debra, it was our pleasure having you as our guest at Extended Stay America. We are thrilled to know you loved our outstanding service and had a great time being with us. We look forward to welcoming you back soon. Sincerely, General Manager
The experience was ok. The housekeepers were friendly but the front desk clerk named Rohid wasn't inviting when I checked-in and he hesitated to accommodate me when I asked for a different room because the room smelled like smoke. I specifically booked a non-smoking room. Eventually, he changed the room for me. Overall, i felt like Rohid did not provide good customer service to me. The new room i got was ok. The bed was stiff.
Business response:
Thank you for staying at our hotel and for taking the time to post a review. We are glad you had an overall pleasant visit and the service provided by our housekeeping staff. That being said, we are sorry for the problems you encountered with our staff and your room. We are working to remedy these issues so that, next time, your stay will be absolutely perfect. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, General Manager
amen quality
Business response:
Lee, thank you for staying at Extended Stay America. We are delighted to read you had a great visit with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Char, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Another great stay always pleasant
Business response:
Lee, it's so nice to know you had another great stay with us, and we appreciate your loyalty to Extended Stay America! Thanks for the nice comments, and our entire staff looks forward to welcoming you back again soon! Sincerely, General Manager
Good stay My stay was quite pleasent . check-in was a breeze however I did miss a crowd because when I stepped out minutes after settling in, there was of 6-7 guests checking in at 10pm. Room was overall pleasing in my opionion . This room was well appointed and carefully cleaned out. My only kick back or feedback would be the bed. The mattress was increadably firm. This appears to be standard issued Extended stay mattress because I experienced the same thing at another Extended Stay property. Besides the bed, this particula... read more
Business response:
Carlos, thank you for being our guest at Extended Stay America. We are pleased to know you had an overall enjoyable stay with us and that you were impressed with our Front Desk service. With that said, I regret the inconvenience you experience with the mattress and have taken a note of your concern. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager
Unsatisfied I paid $170 for one night and I am very unsatisfied. I have stayed at other extended stays and this one was different. I had to walk to the front office to get a coffee pot then walk back to get coffee cups and creamer and coffee stirrers. In the photos hotels.com has for this hotel the photos show coffee pots and toasters in the photos. There were no pots or silver ware in the room. Nothing at all in the cabinets as I have had in other extended stays that were cheaper to stay at. One of the drawers in the kitche... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so I truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manage... read more
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 4.3 star rating with 1,620 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.