Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Abel, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for being our guest and sharing your review. Although you had an overall pleasant stay, we are sorry for the noise and wifi issue. Your feedback for the internet is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Kanlue, thank you for your generous rating. We are glad you had a great stay and enjoyed all aspects of our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Anthony, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Lima, thank you for being our guest. We are delighted to know you had a pleasant stay and enjoyed the service provided by our courteous staff. However, we sorry for not meeting your expectations for a perfect stay. Your feedback for the stove is shared with the concerned team for review and action. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Although you had a nice stay, we apologize that we couldn't hit the mark of your expectations for a perfect stay. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management