This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Milpitas - McCarthy Ranch
- Hotels
- Milpitas, CA
About this business
Location details
330 Cyprus Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
recently stayed at an Extended Stay, and unfortunately, my experience was far from satisfactory. The moment I arrived, I felt unsafe in the environment. The general atmosphere of the hotel was uncomfortable, due to different buildings and I was constantly uneasy about the security of the premises. I had to go back to the front since the keys were deactivated by the time we got to the room. Upon entering my room, I was hit with a strong, stuffy odor, that only having the room at 65 degrees all night, made the odor go away. It... read more
Business response:
Dear Julia, Thank you for your valuable feedback. We strive to maintain a comfortable and clean atmosphere for all our guests, and we are sorry to hear that we fell short during your stay. Your concerns regarding the cleanliness of the room and issues with the key card are taken seriously, and we will address them with our team to ensure we uphold our high standards. We also prioritize the security and safety of our guests, and we regret that you did not feel comfortable. Please know that our front desk team is always availa... read more
Not satisfied at all. Staff is not helpful. I asked for complimentary room service that was added to my stay for booking over 2 weeks. Never got it. They didn't give me a bug spray even tho i asked them. There was spider n mosquito in my room. it mentioned breakfast was included, but it was the worst breakfast I have ever experienced. They only had coffee, hot water, cereal but no milk to have it with and cheap store bought small muffins. Would never stay here again
Business response:
Dear Muhammad,Thank you for sharing your concerns. We apologize for the disappointing experience during your stay and regret not meeting your expectations. We will indeed address all the concerns with our team to review and improve our services and prevent similar issues in the future. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
Stay for 1 night. With long drive we enter the room just want to lie down rest, …. The room they give to us is smell cigarette smoke We never smoke so this give us a headache. We come home sick. Don’t think will ever come back to this hotel
Business response:
Dear Kim,We sincerely apologize for the unpleasant experience during your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we will address them with our team immediately. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is our top priority, and we are constantly working to improve. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you aga... read more
Ladie at front desk was rude and unprofessional,didn’t know where the room was ,asked for a lower floor room and she said we don’t have the rights to it cuz we booked with Expedia. Then I asked how much more for a late check out and was told that this location does not offer it but I can book another night stay and leave when ever . ,,very little close by parking , room was ok mattress was not comfortable at all , didn’t even waste time on the “free breakfast “ will not come back to this location !!!
Business response:
Dear Thomas,We're sincerely sorry for the disappointing experience you encountered during your visit. We regret that our staff fell short of providing helpful and courteous service and our amenities didn't meet your expectations. Please know that we take your feedback seriously and will address these concerns with the appropriate team to enhance our guest experience and overall services. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
The room was so not properly cleaned
Business response:
Dear Jacqueline,Thank you for sharing your feedback about your recent visit. We apologize for not meeting your expectations. Please know that we take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our housekeeping team, and corrective action will be taken to ensure our hotel meets the high standards our guests deserve. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedicati... read more
Last minute hotel, will not stay again
Business response:
Dear Quan, Thank you for being our guest and informing us about your time with us. We genuinely apologize for not delivering the experience you expected. Please consider a revisit to provide you with the excellent service you should have received on this visit. Thanks again for being our guest.Sincerely,Hotel Management
ok
Business response:
Dear Kyaw, Thank you for your feedback. We're always striving to improve and appreciate any insights you can provide. Your input is valuable in helping us enhance our services and ensure a better experience for all our guests. We hope to welcome you back soon and provide an even better stay. Safe travels!Sincerely,Hotel Management
Staff
Business response:
Dear catiemaree,Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Milpitas - McCarthy Ranch
How is Extended Stay America - San Jose - Milpitas - McCarthy Ranch rated?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch has a 3.6 star rating with 2,300 reviews.
When is Extended Stay America - San Jose - Milpitas - McCarthy Ranch open?
Extended Stay America - San Jose - Milpitas - McCarthy Ranch is open now. It will close tomorrow at 12:00 a.m.