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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A nightmare or fix it! Something is bad about other people there. Child abuse was scary and people seem to wake up every night.
Business response:
Dear Shelby, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The property was near a venue that we attended. The elevator wasn't working so we had to climb the stairs with our luggage. When we go to our room, our room key didn't work so I had to go back downstairs to have my key activated.
Business response:
Dear Candace, Thank you for being our valued guest and posting your remarks online. We are glad our location was convenient for everything you wanted to do on this visit. However, we are truly sorry to hear about the inconvenience you experienced with your room key during your stay. We will review this issue with our team to ensure smoother key card operations in the future. Moroever, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope... read more
Nice property and rooms
The elevator was broken for the entirety of our stay. We were on the 3rd floor with our dog. They only clean the room every 2 weeks which is unacceptable with a pet. Otherwise everything was great.
Business response:
Dear ELIZABETH, Thank you for reviewing Extended Stay America and for the generous words about your great stay. However, we hope you will accept our apologies for the inconvenience with the elevator. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We look forward to welcoming you back the next time you are in the area!Sincerely,Hotel Management
Website showed 12 noon check out, but the reception stated check out was written 11 am on the paper I was given. The not-so-friendly reception insisted on a $10 late check-out fee.
Business response:
Dear Derek, Thank you for choosing us. It is nice knowing you were pleased here and had a pleasant stay. However, we are sorry for not meeting some of your expectations. We'll pass your feedback on to the right person to improve it. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Feels like home The staff is always very friendly and helpful. I’m a frequent guest and prefer to stay at Extended Stay.
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 4.2 star rating with 1,124 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.