Extended Stay America - San Jose - Mountain View

Business response:

Dear Ray, Thank you for choosing us and sharing your experience at Extended Stay America. We regret any inconvenience caused by the fact that you saw a car being vandalized. Ensuring the safety and security of our guests and their belongings is a top priority. We take such matters seriously and will enhance our security measures to prevent similar occurrences. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Thank you so much Adam. I am delighted to know that you liked our hotel, please come back soon. Thank you so much for taking the time to give us a great review. Many blessings for you. 

Business response:

Thank you so much Elvira for taking the time to give us a review. We are so happy to hear that you enjoyed your stay with us. Have a wonderful day and come back soon. 

Business response:

I am so sorry to hear that we did not meet your expectations. I apologize for the inconvenience. 

Business response:

I am so sorry to know that we did not meet your expectations. I apologize for the inconvenience. 

Business response:

Dear Jacobo, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management 

Business response:

Dear Shamsah, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff could resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Tina, We sincerely apologize for the discomfort and safety concerns you experienced during your stay. Your safety and peace of mind are our utmost priorities, and it's distressing to hear about the incidents you encountered in our parking lot. We are actively working to address security measures to ensure the safety of our guests and their belongings. Your feedback is invaluable as it helps us identify areas for improvement, and we are committed to enhancing our services to provide a more secure environment for all our ... read more