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Extended Stay America - San Jose - Mountain View
- Hotels
- Mountain View, CA
About this business
Location details
190 E. El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better than other locations
Business response:
Dear Ray, Thank you for staying with us and for your review of our hotel. We are delighted you had a comfortable stay. We aim to provide an excellent experience and are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management
Very accommodating staff
Very looks clean, but floor is not cleaned. Near too close highway. Heating system is annoying bs cold air coming out, cannot sleep …. Will catch a cold
Business response:
Dear Sung, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property and a good-conditioned room. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management
Everything’s was great
Business response:
Dear myrah, It is delightful to read that you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect stay, and we're glad we could make that happen for you. We appreciate your kind feedback, and we hope you will be able to stay with us again soon.Sincerely,Hotel Management
The “breakfast included” was not a real breakfast, just cheap coffee and baked goods. There is no daily room service, as we were told that they only come every 2 weeks.
Business response:
Kate, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Chose this place for its location close to Shoreline Amphitheater. Pros: Easy drive to the venue, close to nice walking/biking trail, lots of local dining and shopping nearby. Good price for the area, microwave and full sized fridge. Cons: Room wasn't "dirty" but could have used more attention. Bathtub didn't drain, no coffee maker, ran out of TP, housekeepers arguing outside our window at 8am. Might stay again when in the area for another show at Shoreline, but will probably look around more first.
Business response:
Tracy, thank you for the feedback of your recent stay at our hotel. We are pleased you found our location to be perfect for your plans. However, we are sorry for the housekeeping issue you experienced in your room. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Why is everything disposable in this country?
Business response:
Richie, thank you for being our guest at Extended Stay America. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Mountain View
How is Extended Stay America - San Jose - Mountain View rated?
Extended Stay America - San Jose - Mountain View has a 3.9 star rating with 1,434 reviews.
When is Extended Stay America - San Jose - Mountain View open?
Extended Stay America - San Jose - Mountain View is open now. It will close tomorrow at 12:00 a.m.