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Extended Stay America - San Jose - Mountain View
- Hotels
- Mountain View, CA
About this business
Location details
190 E. El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Chose this place for its location close to Shoreline Amphitheater. Pros: Easy drive to the venue, close to nice walking/biking trail, lots of local dining and shopping nearby. Good price for the area, microwave and full sized fridge. Cons: Room wasn't "dirty" but could have used more attention. Bathtub didn't drain, no coffee maker, ran out of TP, housekeepers arguing outside our window at 8am. Might stay again when in the area for another show at Shoreline, but will probably look around more first.
Business response:
Tracy, thank you for the feedback of your recent stay at our hotel. We are pleased you found our location to be perfect for your plans. However, we are sorry for the housekeeping issue you experienced in your room. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Friendly and clean!
Business response:
Samar, thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best! Sincerely, Hotel Management
Overall, it was OK.
Business response:
Petro, thank you for your stay with us and for providing your feedback. We apologize if our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. Regardless of the length of stay, our goal is to provide a clean, comfortable, and well-maintained hotel with a friendly staff at a good value. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
It was great
Business response:
Alisi, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Gk guest service representative is a excellent ambassador for the property, always helpful kind and makes sure that guests stays are great experience. all the team members at this property are excellent , one of the upscale extended stay properties i have stayed at, Surely will be back at this property for future reservation , Thank you team at Mountain view property
Why is everything disposable in this country?
Business response:
Richie, thank you for being our guest at Extended Stay America. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Mountain View
How is Extended Stay America - San Jose - Mountain View rated?
Extended Stay America - San Jose - Mountain View has a 3.9 star rating with 1,479 reviews.
When is Extended Stay America - San Jose - Mountain View open?
Extended Stay America - San Jose - Mountain View is open now. It will close tomorrow at 12:00 a.m.