This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Mountain View
- Hotels
- Mountain View, CA
About this business
Location details
190 E. El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Marginal at best First off no maid service. I stayed six nights and no maid service was offered. Secondly, the breakfast offering was terrible. First day: Muffins, granola bars, instant oatmeal, coffee.Second day: Granola bars, instant oatmeal, coffee. Third through seventh day: Instant oatmeal, coffee. The price for four of the nights was over $200 per night. For that money you would think they would offer maid service and a better breakfast. They do have a small kitchenette, and you can get dishes and limited cookware. The... read more
Business response:
Stephen, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We will remind our front desk team to communicate this clearly going fo... read more
Nice, and comfortable. Booked through Expedia, arrived their and they had all of my information and room ready. I️ stayed one night. I️ booked a studio room and everything I️ expected was provided in the room. I️ am satisfied with this hotel.
Business response:
Thank you for sharing your comments. We are happy to read that you liked our front-desk service and your clean & comfortable room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Toni, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Business response:
We are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your perfect rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Kris, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Mariah, thank you for choosing to stay with us and taking the time to give your rating. We strive daily to please our guests and your feedback tells us we are meeting those goals. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
straightforward place w/kitchen. Loud freeway side Simple, clean accommodations. Full kitchen-- you request your dishes/pots and pans when you arrive. We didn't use this feature since we were just staying one night. "Breakfast snacks" provided in the morning--- don't be surprised by the oatmeal packets, granola bars, plastic wrapped muffins, and weirdly, packaged soft teddy bear cookies. No fruit, no dry cereal. Coffee, black tea, hot chocolate. A bit underwhelming compared to similar properties we've been at in the area. Pa... read more
Business response:
It was our pleasure having you as our guest at Extended Stay America. We are pleased you had an overall nice stay and liked our location and service we offer. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Mountain View
How is Extended Stay America - San Jose - Mountain View rated?
Extended Stay America - San Jose - Mountain View has a 3.9 star rating with 1,390 reviews.
When is Extended Stay America - San Jose - Mountain View open?
Extended Stay America - San Jose - Mountain View is open now. It will close tomorrow at 12:00 a.m.